PAYMENTS

---- What forms of payment do you accept?
---- We accept credit cards and PayPal temporarily.

 

SHIPPING&TRACKING

---- How long does shipping take?

---- We expect most orders to be processed within 3 business days. You’ll receive a tracking link as soon as your order ships.

Rest assured, we’re working hard to deliver your order as soon as possible.

Domestic Shipping: Our standard shipping typically takes anywhere from 2-10 business days.

International Shipping: Depending on the location selected, international shipping typically takes up to 7-20 days to arrive.

---- My tracking number isn't working!

---- Don't worry! All packages take up to 24 hours to update as the carrier needs to receive the package and update it within their system after it's picked up from our warehouse, so it's likely your package will update by the end of the day.

If there's any issues after 48 hours please turn to us and we'll look into the situation.

RETURNS&REFUNDS

---- What items are returnable?
  • Within 30 days of order date.
  • In original condition: resell-able
  • Unused or undamaged.
  • In the original packing

---- What if my order arrived damaged?

---- We take every We take every precaution to ensure your order arrives to you as quickly and safely as possible. However on rare occasion, breakage does occur in transit. If this has happened, please send us an email at csoutdoor@slightworlds.cn with the following:

Photos of the packaging and goods if possible

Quantity of broken candles as well as the order number (ex. #1234) and we'll send a replacement ASAP.

Please ask for a refund or a replacement If you feel your goods have a manufacturer defect, please follow the steps above so we can solve your issue as quickly as possible.

---- How can I return or exchange my order?
---- If the order hasn't been sent out. Just contact us at csoutdoor@slightworlds.cn, provide your order number and what you need actually.
 
Orders
---- How do I cancel my order ?
---- Only unshipped orders can be cancelled. Contact us at csoutdoor@slightworlds.cn and tell us your needs.

 

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